Refund Policy

We offer a 14-day refund guarantee on all paid tiers. If you are not satisfied with the service within 14 days of your first purchase, you may request a full refund without giving a reason.

You can request a refund in any of the following ways:
· Email admin@aiprocurer.com, stating the email address you registered with and your order number (you will find it in your purchase confirmation email);
· Call our support line at +86 25 84559445;
· After signing in, submit a request through in-site feedback and our support team will get in touch.

Once a refund request is confirmed, the amount is generally returned through the original payment method within 5–10 business days. Refunds are handled with the assistance of our authorized payment service provider, Paddle; the time for funds to appear may vary slightly depending on your bank or card network.

All tiers are a one-time purchase of a 30-day time pass. It ends when it expires: there is no automatic charge and no silent renewal. If you no longer need it, there is nothing to cancel and no next-period charge; if you want to continue, you simply purchase again yourself.

If you request a refund within the 14-day refund guarantee period, benefits you have already received or consumed, and content you have already unlocked, do not affect your eligibility for a refund. For exceptional cases beyond 14 days (such as a duplicate charge or a purchase that never took effect), please contact support directly and we will assess each case individually.

Support email: admin@aiprocurer.com · Support phone: +86 25 84559445
(In-app feedback is the primary support channel; we usually reply within 1–2 business days.)